Refund policy

We hope you love your SlinkSki gear! However, if your purchase isn’t quite right, you can return your item within 14 days of receiving your order for a refund, or within 30 days of receiving your order for a SlinkSki credit note.

Please note that the 30-day credit note option is available instead of a refund for returns made after the 14-day refund period has ended.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@slinkski.com with your order number and details why you'd like to make the return. For returns within the UK, £3.95 will be deducted from your refund then you will receive a Royal Mail returns label. Returns must be sent within 1 week of receiving the label.

Returns from outside the UK are the responsibility of the customer. All international return shipping costs, duties, and associated fees must be covered by the sender. We recommend using a tracked and insured service, as we cannot accept responsibility for items lost or damaged in transit.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Exchanges
UK Exchanges: We accept exchanges within 30 days of receiving your order, provided items are unworn, unused, with all original tags attached and in their original packaging.

A £3.95 exchange fee applies to cover the cost of your exchange, and only one exchange per order is permitted. If you require a different size or item after your first exchange, we recommend placing a new order through our website.

To arrange an exchange, please contact us with your order number and the item you would like to exchange.

International exchanges: For orders outside the UK, we recommend placing a new order for your preferred item and returning your original item in line with our returns policy. Return shipping costs, customs duties and any associated fees are the customer's responsibility.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Complete this form.

You can always contact us for any return question at info@slinkski.com.